FREQUENTLY ASKED QUESTIONS
I noticed my loyalty balance changed from cash to points. Does the value change?
Great news—your rewards are worth exactly the same! We’ve simply updated how your balance is displayed. Your cash balance has been converted to points at a rate of 100 points = $1. Example, if you had $2.36, you now have 236 points. Nothing has been lost, and your points hold the same redemption value as before. This update helps us bring you more ways to earn and redeem in the future.
Why am I missing some of my points?
We recently switched to a new loyalty platform to better serve you, and all points were migrated over on Friday (12/5). If you earned any points between Friday (12/5) and today, don’t worry—those are on their way and will be added to your account by the end of the week. If you still don’t see your full balance after that, please reach out to our customer service team through the chat on our website and we’ll get it sorted out for you right away.
How do I earn points?
You’ll earn 1 point for every dollar you spend on your order. It’s that simple—the more you shop, the more you earn. Points will be added to your account after your order is complete, and you can track your balance anytime in your account.
How do I get points from a product review?
To earn points for a product review, you must be a verified buyer. A verified buyer is someone who purchased a product that was not canceled or returned. You can submit your review using the link provided via email, which is sent 12 days after your purchase. This allows you one week to experience the product before reviewing it. Only orders placed in 2026 are eligible.
Once your review is verified and published, your points will be added to your account. Please allow up to one week for processing.
Where can I redeem my points?
All point redemption now happens at checkout. When you’re ready to place your order, you’ll see a widget that prompts you to apply your points—just make sure you’re logged into your account. If you’re not logged in, the widget will remind you, and you can easily log in right there at checkout without leaving the page.
How many points can I redeem at a time?
Points can be redeemed in 500-point increments, starting at 500 points ($5) and up to a maximum of 4,000 points ($40) per order. So your redemption options are 500 ($5), 1,000 ($10), 1,500 ($15), 2,000 ($20), 2,500 ($25), 3,000 ($30), 3,500 ($35), or 4,000 ($40) off your purchase. If you have more points saved up, no worries—they’ll stay in your account for future orders.
What does points* on liquid-iv.com mean?
*Points rewards are good only for monetary value toward the purchase of a new product on www.liquid-iv.com. Not valid for products purchased through Liquid IV subscriptions; not combinable with any other offers; and not redeemable for cash. Rewards expire 1 year from being earned and are subject to Liquid IV’s Terms and Conditions.
How do I become a member?
Membership is free to join. Simply sign up for an account here. Once you have an account, click the ‘Membership’ tab. Accept the terms and conditions, click the ‘Complete Program Signup’ button, and you’re all set.
Do I need to have an account to use membership?
Yes, signing up for an account automatically enrolls you in our membership program where you receive 1 point per dollar spent on every order, early access to product launches and exclusive merchandise. Sign up for your account here. If you need additional assistance, please email [email protected] and our customer care team can help.
How can I cancel my membership?
If you would like to opt out of membership, please contact customer care at [email protected] and our team can further assist.
Please note, there is no charge or obligation to access our membership program so there is no need to cancel.
What happens when I cancel?
Since there is no obligation when signing up, there is no need to cancel your membership. If you wish to unsubscribe from communications for membership, there is a link to unsubscribe at the bottom of each email. If you are having difficulty, please email [email protected].
Can I stack discounts?
Discounts cannot be stacked on liquid-iv.com. If using one discount code, gift card, or offer, you cannot combine with another discount code, gift card, or offer.
Can I have a subscription and a membership?
You can earn points on subscription purchases; however, redeemed points can only be applied to one-time purchases. Since subscription has the best discount, membership will not provide any additional pricing benefits for subscription orders. Points rewards are not eligible on subscription purchases.
When do points expire?
Points expire 12 months after they are earned.
I forgot to log into my account before placing my order.
Unfortunately we’re not able to add points retroactively for those purchases. To make sure you never miss out, we recommend logging into your account before checkout or using your account email when checking out as a guest.
Which orders are eligible for points?
You’ll start earning points on your orders (excluding subscription orders) as soon as you sign up for our membership program by creating an account. If you already have an account, you’re all set—your orders are already earning you points. Not a member yet? Create an account today and start getting rewarded for every purchase.